Topic:       

Visitor Comment:

Now that I no longer work for Citi/Sears credit, I feel the need to vent.

As a former worker I have seen a lot.

Some things were not handled properly on our end, but also on the customers end too.

Everyday, I was cursed at or someone had an attitude about their account. It was my job, but lets face it people, these days someone always wants to blame the credit card company for them not reading the small print.

I mean really, who signs up for a card and does not read the fine print?

Pretty much everyone these days because we live in a microwave society or everyone wanting things now.

1). Once you sign up for a Sears or Citi product, it does state in the fine print you are suppose to read that they can upgrade you at anytime.

2). It is your responsibility to keep information such as address and numbers updated by calling into customer service. Going to the store will only update the info in the store.

3). It you so called threaten to close you account, then make a call to customer service. Cutting it up or forgetting about it doesn't make it go away.

4) Getting mad and saying that you are going to close your account doesn't matter to anyone.

5). Customer service reps are people too..... how about I called you and starting ranting and cursing you out....wouldn't feel too good would it...?

6). Just like the fine print, read about the promos you get. There is always an either or not you can have all.

7). It is not our fault if you are late. Just like in those terms and conditions you didn't read, the card doesn't have a grace period. It you are late the late fee is auto inputed on the account. So no matter how long you have been a customer, the computer doesn't see that. If something happened beyond your control or if you just want to have it waived, call and ask.