It was an unopened new release with the Best Buy sticker still on it.

The clerk at the door checked it, put a sticker on it, and told us to pick out our exchange first and then go to the return counter to save time.  We spent considerable time in the store but when we went to the return counter we were very rudely informed by the clerk that without a receipt we were entitled to absolutely nothing!

The assistant manger was slightly less abrasive, but also uncaring about our situation and totally inflexible.  I've been a good customer of theirs, spending about $2000 there for the just holidays alone.

I called headquarters and the first rep was apologetic and helpful.  He told me they could exchange an unopened item, gave me a case number, and told me to return to the store and call them if there was a problem.  There was, but I got a different rep when I called back.

This second rep became as rude, unhelpful, and inflexible as the store employees. This "customer service" rep, who kept, very unprofessionally, repeating the same information eventually hung up on me!

I will never shop there again.  All their products can be purchased elsewhere anyway.  I will spread the bad news, which travels quicker than good news, to friends, family, and coworkers.

Debbie Mes, djmescal@verizon.net