That's how often I sat in my house looking for their delivery truck to unload a refrigerator and a stove so that my contractor could start on my kitchen.

Five times they failed to show—three times I had to take off work.

The problem, in my opinion, is incompetence and an outdated tracking system.  When I tried to contact the managers-in-charge (as I was directed to), the kicker is they don't have voice mail, nor do they have direct line.

Lowe's Corporate seems to allow accountability to slip because no one person is effectively able to track an order and no one person is able to be reached easily.  My order (after one month of waiting) was passed from person to person.

Never deal with Lowe's.  It cost me over $1,000 in lost times and contractor fees.

J. Otto, pmarconi@ets.com