My LG washer that I bought from Sears only 1-1/2 years ago started acting up. It could not be turned on unless I unplugged the unit and plugged it back in.

Fortunately, or so I thought, I had purchased a Sears protection agreement.

A technician came in and diagnosed that the board was bad and he ordered the parts.

We had to wait 10 days for the next appointment, only to be told when the technician came in that the motor apparently was also bad and new parts had to be ordered. This time the earliest date they had was two weeks later!

We have two young kids (one is a toddler) at home. Anyone with kids knows that one month without a washer is a major problem!

With a protection plan I expect a certain level of competence and, more importantly, expect fast repairs -- not two week wait times each time a technician comes in!

lomat6770, Maryland