My experiences waiting for Northwest Airlines are not good.
 

When there are delays, why is it that you have to sit around for hours without any communications from Northwest Airline personnel as to what is happening or what is the next plane?

Very poor communications with its customers.

It's a continuing problem.

Richard Shoup, richard.shoup@Eclipsys.com

 
Please provide ideas & experiences for other visitors.
               From: Name  (Email optional)
Topic:
Comment:

Comments will be screened for suitability before being posted and therefore will not appear immediately.