Airfare and hotel went fine, but Travelocity never notified the activities vendor in Mexico with our reservations.  As a result we were unable to do the activity due to a booked schedule with the vendor.

I paid $260 for two reservations for this activity.  In spite of me holding printouts with a reservation number, the vendor was unwilling to squeeze us in.  Since we have returned form Mexico I have been engaged in a one way struggle with Travelocity to try and get my $260 refunded.

Travelocity is not communicating since their initial e-mail saying a rep is assigned to the issue and will contact me.

This has been over a month now.  I have sent a total of six e-mails, and five phone calls with zero response.  When I call the 1-800 customer support (that's a laugh) line -- if I can get through -- I am told a rep has been assigned.

When I ask for the reps phone number I am told they will contact me.  I am still waiting!!

In the mean time I am letting as many people I can know about Travelocity's service.  One thing is for sure, I will never use them again.  They are very attentive to your needs until they get your money, then they don't know you.

Vincent Caldronia, vcaldronia@gt.rr.com