They provided terrible service, applied illegal charges on my final bill, and the long lines made it impossible to dispute them without missing my plane upon disembarking.

Also, they leave for the tours earlier than stated on the ticket.

They stated 8:30 am.  But even though we arrived at 8:20 am, they stated we missed our tour and refused to give us a refund.

Just awful public relations there.

Go with Holland America or another great line.  Leave this company behind.

Tracy Elliott, drte@houston.rr.com